joaoaguiam

Understanding a problem before implementing an idea is usually a good strategy.

In this episode, I share the strategy we followed to conduct research interviews for our project Growth Board

This process and insights allowed us to validate the problem we are tackling and find the best angle to approach it.

I will share more about:

- Why we decided to focus on research interviews - Which type of questions we ask and what methodology followed - How did this process change our initial hypothesis - My conclusions on research interviews

This makes total sense... Those Stripe PDFs are expensive!

And it was great to see you building this tool from 0 to launch on your livestream. Thanks for all you share with the community Marc.

I have been using Crisp for several years, and often we need to do some actions to manage the users' accounts.

Some actions we were doing manually:

- sync contact information in our systems

- cancel their subscription

- activate trial

- refund accounts

- create internal dev tickets

That's why I created Quick Actions, a plugin for Crisp to allow support chat operators to trigger actions directly from their inbox sidebar.

*As an entrepreneur, how authentic can you be?*

Distinguishing between what’s authentic and what’s fabricated, has become increasingly challenging.

AI has only worsened it...

I'm convinced that genuine authenticity finds its truest expression in closed communities like WIP from Marc, Small Bets from Daniel, or SaaS Makers from Valerian and Julien; and many others that each one of us is part of.

A great example is what Peter Levels shares on X and what he shares on WIP. I can learn much more from what he shares in this closed community!

However, personal branding is limited in those communities. We need more broader reach in general networks like X to increase our distribution. But there the focus is not on yourself, but on what others will like from you, so it will always be a different flavor of yourself.

I still believe we can be the most authentic possible without entering into the algorithm game to increase our reach.

I gave some more examples and details in my blog post.

I have been building products and startups for more than 5 years now. For the last 3 years, I've been deep into Veertly. But this July, I decided to go back to build mode. This time, I'm aiming to build smaller products in public. I chose to build a Crisp plugin as first project.