jdelgado
Joined 14 years ago
Joined 14 years ago
I've noticed NameCheap support has really gone down hill recently. I used to get issues resolved rather quickly (within an hour), but now tickets take upwards of hours just to get answered, and usually with a canned message unrelated to the issues, resulting in further communication to resolve relatively simple things.
I think this incident is the last nail in the coffin for me. It's also sad to see that NameCheap's official response doesn't make sense as well... They state that they made six separate attempts to contact Imgur, yet go on to say they should have been more aggressive; it makes me wonder if they just emailed them - it went to an old box and didn't bother picking up a phone. Having some high traffic domains myself, this makes me really uneasy. Regardless of the issues at hand, every possible attempt should be made to contact the company before they suspend the domain, and if the alternative is unavoidable, a TTL of minutes at most; two days it ridiculous.
It's a shame, finally thought I found a good registrar.
Firstly, don't let them strong arm you - most patent trolls blast complaints like this to many parties at once and hope a percent of them cave without the need for court.
If this did go to court, I strongly doubt you would be found guilty of infringing on these patents. Based on your statement, it sounds like you simply made an app that converts third party API data to a UI, which wouldn't come close to either patents as they are related to the actual process of tracking vehicles, which the API provider partakes in, not you.
I would simply contact them and let them know that you don't track them yourself, you use another company. Most lawyers don't understand software, so they might be assuming you are tracking vehicles on your own. If they continue to press you past that, you might be forced to take it to court.
Best of luck and please keep us informed.