jchung
Joined 15 years ago
Joined 15 years ago
This has been one of the biggest bottlenecks for our company: not the capability of the agents themselves -- the tools needed to roll them out responsibly.
The OP's argument is that the interface does not "clearly" indicate that one engine input is higher than the other. After reading the article and reviewing the interfaces, I have to say: the OP’s argument is quite compelling. While training is undoubtedly important and should be included in the safety recommendations, the OP makes a strong case that design improvements should also be considered as part of the safety recommendations.
This is why a lot of parents start with smart watches or restricted phones. They try to get the communication / coordination benefits without the online social risks. But that only lasts so long.
I'm not sure how I'll navigate it. Probably not by saying "no to that stuff until 18".
I challenge you to consider whether your perspective applies to the 99% of people who use Slack that are not developers writing software. For those people, email is often not a place where well-argued discussions happen. It's usually a place where chat-like communication happens, slowly, and in an ill-fitting interface. For non-developers, let's take a operations associate for example or a logistics manager, or someone else whose job is to coordinate and communicate frequently, Slack plays a very different role than it does for devs.
Unfortunately for you, and others like you who don't like Slack, if 99% of your company wants to use it, you'll almost certainly get pulled in. Unless your department or team explicitly opts-out, you'll get pulled into the same platform the rest of the company is using.
This isn't to say you're wrong -- just to say that we must not judge the hype around Slack, or it's clear successes, as a fad if we're only judging it based on the experiences of the kinds of people who frequent HN.
Does this not exist? Would love to offer that to some of my non-technical team members.
I guess this is unlimited the way my data plan is unlimited: with rate capping?