immad

Agreed. We would need a credit card to target that spend.

Appreciate the feedback.

Okay. We don’t have a credit card right now, only debit.

For small businesses doing high reward credit cards is not a sustainable business. Which is why Brex is shutting them down.

This comment is so ironic. Love it.

Support is <5% of our revenue.

If the product mostly does what it should then support costs shouldn’t be crazy.

(Assuming that’s the part that you think is unscalable for us)

(I am the ceo of Mercury)

Sometimes a bank compliance team can not legally say why a bank applicant is not approved. In those situations we can also not tell an applicant that, that is the case.

Though that is pretty rare, if you email me your company name/email I can take a look to see if I can provide more insight. We generally try to accept everyone we can legally accept if they are not in a prohibited industry etc.

The parent mentioned QBX statement, which is a Quickbooks format. Its a fairly standard format used across different accounting software.

We have a QB export compatible file. It's an export button on the top of our transactions page and has date, description, amount, status, bank description, reference and notes as column.

I don't think we have specific documentation of that feature, but I am happy to demo it. Our api documentation is here: mercury.com/api.

I am sure there is something specific Tyler was talking about. Would love to learn what it is so we can fix it.

(I am the ceo of Mercury)

We do have an export feature. Let me know what its missing (email in bio).

Also, what did you think was misleading? We try to be fairly straightforward and transparent with everything we offer.

Yeah, super easy. Just go to mercury.com/cards once you have an account.

If you email us we can enable support to South Africa (and most countries). We need some extra info right now to do that.

We should be able to do most (non sanctioned) countries by default soon too.

99% of the time Plaid functionality is used to transfer money from your previous business bank account to Mercury. In that scenario it's useful to have balance information.

Most people transfer money from personal account via another means (checks, wire etc). Though agreed that it's bad when a personal account is used and the balance is leaked to cofounders.

We make money on debit card usage (interchange) and deposits that sit with us. We will be adding a couple of other revenue streams this year.

We have pretty good unit economics and the bigger we get the more money we make. Agreed that you should be skeptical of anything that makes a loss on a per user basis.