idanmasas
Joined 3 years ago
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2
Submissions
7
Member since
Jun 10
I love to build software.
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Comment · 2 years ago
That’s plain stupid… “Even if the chatbot can talked into letting me talk to a human” - dude, this is what most companies operate on these days. You don’t get to speak to a human agent if you don’t have to. Most companies let you speak with their AI agent first, see if it can answer your question, and only if it’s not or you’re insisting to chat with a human, only then allow you to. You guys clearly don’t have a business or one with very low traffic.
Comment · 2 years ago
No, it doesn’t mean that. Ping Parrot lets you “ditch customer support” 60% of the time, which means it can answer most questions well without needing you to take over, and the customer will be happy with it because they got their answer faster.
Comment · 2 years ago
I wonder why this market is so big then :)
Clearly you don’t have a business or one with very VERY low traffic. Keep spreading hate.
Comment · 3 years ago
Without any more context, it’s pretty hard to tell why they are leaving.
There are several reasons why this is happening, but I would start by talking to your customers and seeing what they have to say.
First, I would send an email to all the customers that leave, asking them nicely why they left and what you could do better. (I would also consider including an optional text field that allows users to provide their reasons for leaving at the time of departure.)
Then, I would use a tool that will ease the process of gathering feedback and prioritizing it, which is the problem that I solve in my SaaS. (You can check it out here: https://votesnag.com)
This will help you understand what features are missing and what you should build first to make sure your customers don’t leave.
Listening to your customers is really, really important and will help you not just keep your MRR the way it is, but even increase it.
Let me know if you have any questions.