gregdoesit

Joined 11 years ago

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Member since
Dec 23
I write The Pragmatic Engineer newsletter. Author of The Software Engineer’s Guidebook. Previously Uber, Skyscanner, Skype/Microsoft. More at pragmaticengineer.com
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Comment · 2 months ago
I used to pay attention to Ed Zitron, exactly because he seemed to be someone who did the research, and looked at numbers. Until one day, I realized that seems to only look at numbers as long as it serves his agenda. When it doesn't, he looks away or makes the case for why the numbers are wrong, and shields himself from these "incorrect" numbers - or people who would point to anything suggesting that AI is not a total fad.

In April 2025, Zitron wrote [1] "I am sick and tired of everybody pretending that generative AI is the next big thing." This was at the time when AI coding tools had already gone "mainstream" with devs, and pretty much everyone was using tools like GH Copilot, Cursor, or something similar.

So I replied with this observation, saying how, at least within software engineers, AI is being adopted faster than any technology before [2]. To stay objective, obviously I brought receipts: sharing how, based on an older survey I ran, ~75% of devs in that survey said they used AI coding tools. Zitron made fun of the small sample size (216 people), blocked, and pretended like AI had zero PMF anywhere in the world.

I stopped taking him seriously since then. And I'm wondering ever since: does he deliberately only look at numbers and facts that he can tell the AI doomer story around? Or is it more that he finds that there's not many people who are "informed sceptics", and decided to play this role?

[1] https://x.com/edzitron/status/1916903519594156407?s=20

[2] https://x.com/GergelyOrosz/status/1916906481686921483?s=20

Comment · 10 months ago
Comment · 10 months ago
Comment · 1 year ago
You might be amused to hear that the only exception for Section 174 is software developers working at oil and gas companies!

From the legislation:

“ Section 174(c)(2) provides that the required § 174 method does not apply to any expenditure paid or incurred for the purpose of ascertaining the existence, location, extent, or quality of any deposit of ore or other mineral (including oil and gas).”

Is there an explanation how software developers creating software for oil and gas companies are different than for any other industry?

Or can we assume that the oil and gas industry managed to (yet again!) have its lobbyists where it mattered?

Comment · 1 year ago
Either Klarna is really good at pulling strings to get media coverage, or mainstream media does not fact checking themselves. About a year ago, the company was everywhere in the media when its CEO announced that it created an AI bot that is doing the equivalent of 700 fulltime customer service folks.

I did what seemingly no other publication reporting on it did: signed up for Klarna, bought one item and used this bot.

I was... not impressed?

Klarna's "AI bot" felt like the "L1 support flow" that every other company already has in-place: without AI! Think like when you have a problem with your UberEats order and 80% of cases are resolved without a human interaction (e.g. when an item is missing for your item.)

I walked through the bot's capabilities [1] and my conclusion was that pretty much every other company did this before (automating the obvious support cases.) The real question should have been: why did Klarna not do it before? And when it did, why did it build a wonky AI bot, instead of more intuitive workflows than other companies did?

My sense is that Klarna really wants to be seen as an "AI-first tech company" when it goes public, and not a "buy now pay later loan company" because AI companies have higher valuations even with the same revenue. But at its core, Klarna is a finance or ecommerce-related company: an not much to do with AI (even if it uses AI tools to make its business more efficient - regardless of whether it could use non-AI tools to get the same thing done)

[1] https://blog.pragmaticengineer.com/klarnas-ai-chatbot/

Comment · 1 year ago

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