gfloyd

We request read/write access to Stripe via Stripe Connect in order to receive webhooks on your behalf and to create coupons. We do copy a small amount of data (customer and subscription details for cancellations) for the reporting and metrics features.

We do not and never will sell your Stripe data. We're not using any ML, so we're not training any models on your data.

We understand having access to your Stripe account comes with a lot of responsibility, and we're taking that seriously. I'd be more than happy to discuss security if you want to shoot me an email (address in profile).

Thanks! I think the main differentiator is our deep integration with your Stripe data. The cancellation flow is obviously an important part of the equation, but ProsperStack can also give you insights into past cancellations, with the goal of being able to win back subscribers from before you integrated the flow into your app. We also want to make churn analytics a core part of the value prop.

We'd love to integrate with more payment providers, and Chargify is definitely on the list. If you'd be interested in helping us get a Chargify integration going, I'd love if you'd send me an email (address in profile)!

We are dogfooding the cancellation flow, of course. We don't have any offers active since we kind of assumed people would know to look for them. :)

Honestly, it probably doesn't make sense long term! We wanted to get the product out the door with simple pricing to see how it works and adjust from there.

We're mostly worried about the sales cycle being too long with performance-based or scaling pricing, since none of the founders are trained salespeople. I'm realizing we're probably going to have to adjust that mindset and learn how to sell.

Yeah, we've definitely discussed a pricing strategy like that. For now, we're just trying to keep it super simple until we get more data on how people are using it.

I know that virtually no startup gets pricing correct right out of the gate, so I'm sure we'll be tweaking it!

Right now it's fairly basic: we recommend you offer a limited discount (for example, 30% off for three months) and by default a customer can only accept one offer for their lifetime. That would at least minimize most of the risk.

On the roadmap are plans to target offers based on segmented customer data (lifetime value, etc.) so even if you did try to follow a trick posted on Reddit, it might not work for you!

This is exactly what one of our first customers is using ProsperStack for. They use it to offer an "on hold" option to maintain the account data in read-only mode at a lower price.

Yeah, that's exactly what we were seeing. Retention with customer success programs is helpful, but many small companies just don't have the resources for it. We're hoping to provide something that can make an impactful dent on churn in an almost entirely automated way.

Would love to chat, contact info is at the bottom of the website, or you can email me directly (email address is in my profile).

Totally agreed! Our goal is to make the cancelling process smooth and easy, while also helping companies retain users who are leaving for preventable issues like price sensitivity. Another great use case is offering a free month or two for someone cancelling due to the current pandemic, hoping they'll be able to afford it again once business picks back up.

Absolutely, we've definitely considered that. We're still experimenting with pricing!