freejack

It all depends on the details and the market, but yes - like I said in another comment, we're really open and flexible about how we deliver our service and I could see a few different types of arrangements where we might end up doing exactly that.

Good catch, thanks. I'll pass it along...

If you feel like giving us another chance, we've got Ting in GSM which might resolve the Ting on CDMA data issues you experienced.

Thanks for the kind words about our customer service. Our team thrives on great feedback like this :)

We've got the answers and we've got customers and we're about to go into launch mode with the full website, etc.

I'd be inclined to ignore "Press Release Rollouts" too - most telco's fiber announcements never amount to much more.

Everything we're working on now runs on our own infrastructure or muni-infrastructure. Nothing white-label in the works, although I wouldn't count it out (we're an ISP, we like to provide service, we're pretty open about how we get it to your house).

Yup, we're laying fiber. We're also partnering and a number of other approaches as well. Charlottesville is primarily our own fiber.

$89/mos for 1000/1000 and we'll also have an entry level option as well. Not billed like we bill for mobile service, no ;-)

We've been around the internet long enough to know that its different than mobile ;-)

symetric, $89/mos, use your own router, NN before it was cool.

(oBDisclaimer: I work for Ting)

I'm aware that they are going through an overhaul of their customer service systems, process and probably the people. Its tough to grow as fast as they are, especially in this area. It is exceptionally hard to find great people, maintain culture and values while still providing great support. I'm not making excuses for them, except to say that I am certain they are aware of the issues they have had had in this area and are working on getting better.

I like to think of price as a reflection of positioning & strategy. If your strategy is to aim at the high end of the market, then your price should reflect that. If you are looking to target the mass market, then you might want to consider value pricing. This sounds fairly niche, so if it were me, I'd thoroughly consider a premium price backed with lots of value in the product.

Weird, my Spotify kept playing while the map was mapping... I had to manually hit pause in the Spotify client...

Would the title more accurately be "Sign up for a course that promises to teach you how to scale your venture without screwing it up?"

Do you make a distinction between "managing up" and "managing expectations"? I've always chosen to do the latter and view it as the same as "managing up" and your comment makes me realize that this might not be the only perspective.