evermike

I think it would be useful if at least the first email could be read without a subscription. Just to understand the content, tone of voice, and so on. I believe the conversion rate would be higher after that first read.

What we didn’t try

For example, charging based on customer revenue (like ChartMogul). It doesn’t really fit our case, but I just don’t like this model overall.

We also avoided usage-based pricing tied to API calls or account activity.

We never tried monetizing through ads or selling anonymized data — and we never plan to.

And unlike many SaaS companies, we never forced existing customers to accept price increases. I know some businesses calculate churn vs. uplift and decide it’s worth it. We’ve stayed away from that path.

No, as far as I know. But as a merchant, in theory you can block that customer from making future payments. But probably only their specific card or email.

I’d say if a chargeback does happen, the chances of winning =0, unless you can convince the customer to withdraw it. I realized this especially after my last dispute, where I was 100% sure I would win. But that’s it. I have no faith in the process anymore. What’s left is just the internal struggle, I always want to respond to something unfair and try to prove my case. But here it’s not worth doing.

Of course we would never do anything like that. In the post I just shared two different cases to give some perspective to the community.

From everything discussed in the article, there are a 2 major takeaways:

1) You need to avoid chargebacks as much as possible.

2) If a chargeback does happen, the chances of winning are basically zero — unless you can convince the customer to withdraw it.

Yeah, we have that

Thanks for sharing. Appreciate.

Sure, and that’s the right approach. We also issue refunds, but for that, the customer needs to write to us and ask.

Sorry, I probably misunderstood and confused things. I was of course talking about the Apple App Store, when users file complaints about the app itself.

Well, I treat other companies and people the way I’d like to be treated myself. Knowing that a chargeback is unpleasant and creates extra costs, I always first write to their support.

I appreciate your attention. Let me explain.

In the post I mentioned that we build several products. I didn’t want to list them all, because I always feel a bit awkward about self-promotion. My goal with the post was to spark a dialogue, not to advertise.

RE pricing page: yes, we do state that there’s a minimum of 5 seats. But there are no chargebacks here, since we don’t take a card upfront and we don’t bill in a hidden way. In the worst case, if you missed or didn’t read that detail, you can simply decline and not subscribe after the trial. You’ll see the price in Stripe before giving us your card. And if you prefer, you can stay on the free plan for up to 5 ppl.