erowtom

This feature already exists, I use it all the time.

> 2. If your keyboard breaks, Apple will replace it free. The newer gen keyboards generally don't break.

This is not true. My keyboard broke and has been replaced with the same generation keyboards. I asked the apple store about it before they start any reparation, they told me they would never replace with a newer generation. (MacBook Pro 2018, a few weeks after Apple introduced the new butterfly keyboards.) I am located in Paris, France, if it matters.

I mean, it's incredible it takes so long to update the status. Every single time there were an outage, I waited at least 10 minutes before having an update on the status dashboard. It's not acceptable. (When there is a status update at all...)

Amazing postmortem! I have a question: I see a lot of software / process solutions to avoid this to repeat in the future. What about the Human factor?

- what happened to the engineer(s) responsible for that event? They must feel really bad RN, how do you handle this situation?

- on a more general point, how do you train individuals to ensure this particular event does not reproduce?

Edit: formatting.

> in my experience Epita/Epitech doesn't produce good software engineers

Could you explain a bit more? I’m myself from Epitech, and it hurts my feelings :p

They posted the issue, then archived it immediately. It is not visible, unless you scroll all the way down to the page. Weird move Heroku.