dustingetz
Joined 17 years ago
Joined 17 years ago
[email protected] Series E 2021 Mar
[email protected] Series D 2020 Sep
[email protected] Series C 2018 Nov
$52M@152M Series B 2018 Mar
if this is an annual renewal payment for a saas, you need a process to follow which must include 60 and 30 day notices before the invoice, the rest varies greatly based on size - is this $1200/yr (credit card auto charge) or $120k (high touch sales rep)
The relationship is NOT more important because THEY ARE NOT SOLVENT. Do not allow subcontractors to send their own invoices, you must do this yourself to ensure that all communication is exactly on time and never late. Lateness and inconsistency on your side erodes your ability to run a tight collections process, because if you are lackadaisical about payments then they can be too. When you lose control of collections it is not because of text vs email or language, it is because you don’t respect your own process and therefore they don’t respect it either. And when the water gets choppy, they will not think twice (they will not even think at all) about pushing on boundaries because you did not clearly establish them. They are facing a threat, their amygdala is in control, they may not even consciously realize they are doing it. But your process will make that boundary a bright red line, it will force them to make screwing you a conscious decision. And you will know exactly where you stand at all times.
https://twitter.com/dustingetz