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Demetri from Get Maid here...
This is something that has traditionally been a problem in the maid sector. It's not perfect, but we take several steps to minimize this. On the customer side, we provide things that individual maids can't, such as on-demand booking and cashless payments. All of our maids are also bonded and insured so if something breaks by accident, you’re covered; individual maids rarely are. On the maid side, we give maids an opportunity to fill their idle time by getting them bookings on days/time that they are not very busy and/or are close to their current location. In addition, we pay an above-average rate (which also helps us recruit quality maids).