destraynor
Joined 17 years ago
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co-founder at Fin http://fin.ai
I write on the Ideas Blog http://ideas.fin.ai
@destraynor on Twitter.
destraynor.com
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I literally can't believe in 2024 it's still not straight forward to "send a blog post from my phone to my remarkable" without some mangling happening along the way. It was genuinely jawdropping for me, I ended up contacting an employee on LinkedIn to confirm that this wasn't a well supported workflow
In short it was a combination of individual customer outreach our CTO jumped on Skype (yes Skype) to help with installing, I did handholding through onboarding, I ran "webinars" to like 4 people, or less. Everything was just tiny tiny steps.