danielzarick

It is definitely something different, and a different framing on some existing activities. But the same way that engineering roles change, non-engineering roles also change in focus and title and expectations.

Thanks for the feedback about that chapter, will dive in and see if we can try to make the answer more clear!

Appreciate your feedback, we will look into the titles and summaries to better explain the value inside each chapter.

Sorry you feel nice design devalues information.

Thanks for the feedback! Will think about ideas for how we can change it. Sorry you found it distracting, totally understand.

Because even though tons of people think customer success is important and give it focus, we talk to startups every week who are still under-resourcing it and not giving their team the right focus... even though they'd tell you they believe in the impact of customer success.

That's not a fair characterization of the guide at all. Did you even read it?

There's tons of useful information (fully available on the website, no need to download) for anybody who's building / working with a customer success team for the first time, which is much of the audience on HN.

And yes, our "marketing" is trying to be generous with our knowledge and experience. That doesn't mean it isn't useful.

(FYI - I’m the co-founder of Arrows, which created this guide)

In our time building and working at startups, we came to realize customer success was a secret weapon that’s massively overlooked and underfunded. If you use customer success properly, it’s the core tool that helps you get to the SaaS holy grail of negative churn.

The first employee we hired after raising money this year was our customer success advisor, Shareil Nariman. And he’s who wrote this guide which is fully published on the site. Just a small way we hoped to use the benefit of having funding to give back to the community.

Let us know if there’s stuff you think we missed!

Thanks for the kind words! Glad you like it.

Not a problem if your colleague is skeptical, we'll have time to convince them. What type of role are they in?

Integrations will come. But for now every tool which stores contacts or spreadsheets has a CSV export. It's usually just one click to export, and uploading to Arrows Outreach is immediate.

So I'd hope they'd give it a shot if they have the problem we had, which is jumping back and forth between spreadsheets and Gmail to send personalized emails to a large list.

I designed and built this over the past week after a freelance project fell through. The idea came to me the Friday night before the election, and I figured would be fun to build over a few days.

Right now I'm keeping things small and simple: What are the best products you and your Twitter friends have bought on Amazon recently? Hope you dig it.