crosen99
Joined 4 years ago
Joined 4 years ago
I certainly agree, but I'm having trouble seeing how templates help with this. The templates appear to be a consolidation of examples like those that were already emphasized in the current documentation. This is nice to have, but what does it do to elucidate the inner workings?
I've found that Kevin Powell [1] is a great resource for this approach, and he also helps with the model model aspect as a bonus.
1. Properly defined and articulated customer service policies and procedures
2. A training program that adequately prepares agents to know, understand and apply those policies and procedures
3. Sufficient inherent capability and disposition of the customer service agents to apply that training
My take is that the (relevant) inherent capabilities of LLMs at even at this early stage are as strong or stronger than what I see in the human customer service agents I typically deal with. And the disposition of an LLM can be arbitrarily good through fine-tuning and prompt engineering.
As such, any company that gets 1. and 2. right has a high chance of providing a better support experience by replacing human agents with LLMs.
You see this claim everywhere - that AI operates on statistics and patterns and not actual understanding. But human understanding is entirely about statistics and patterns. When a human sees a collection of particles and recognizes it as, say, a car, all they are doing is recognizing the car-like patterns in how the particles are organized that have a strong statistical correlation with prior observations of things classified as a car. Am I missing something?
I had imagined creating a workflow that would be triggered by the occurrence of some external event, such as a row being added to a Google Sheet. But after struggling with the UX and documentation for a bit, I think I finally worked out that this is not consistent with Fastgen's concept of an event triggered workflow, and that these workflows can actually only be triggered within an API call or workflow that occurs within my Fastgen environment.
Is that correct? If so, I don't believe it's clear or obvious, so perhaps it makes sense to spell this all out more clearly in the UX and documentation. Also, the sort of event trigger I had in mind is an essential aspect of many similar low code tools (i.e. make.com, bubble.io), so it may be worth considering adding this functionality unless you want Fastgen to be all about inbound API calls.
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