corywatilo
Joined 16 years ago
Joined 16 years ago
literally since i was in college – around 2008 – i started listening to the No Agenda Show. i'd play the podcast in one ear with the other on my pillow with a 30-minute sleep timer and play it over several nights until the next episode came out.
my outlook, my ideology, my perspective on life was partly formed by this man's words.
thanks for everything, John.
There are only two of us who work on the website, myself and a front end engineer. (He was hired to work on the website and doesn't directly work in the product.)
We've spent roughly half of the last six months on this site. Other than our incredible graphic designer, no other resources were brought in.
A lot of our time is spent on brand-related side quests – they're consistently a net positive for the brand. You can see some examples under "Some things we've shipped" at https://posthog.com/teams/brand
This was a passion project of mine. I'm the one who ultimately chose to spend time I did on it. I think what we built is really cool, and I hope it serves as inspiration for other designers to think outside the box when it comes to solving their unique challenges.
Every company operates differently. Yes, many companies do have employees with too much time on their hands. Others do waste a lot of money in advertising. And a lot of companies are stagnating.
But I can assure you, PostHog is none of those.
[1] posthog.com/sales
Our ultimate goal was to make our experience explicitly not feel like you're talking to AI.
So rather than trying to intercept questions from being posted to our forums, we trigger Inkeep _after_ a question is posted. If we're able to find an answer with a high degree of confidence, our "AI user" (Max) will show an answer within about 30 seconds.
The OP can then provide feedback that we're using to train further answers.
If the answer is marked as helpful, we display the answer publicly (and disclaim it as an AI response)[2]. If the answer is marked as _unhelpful_, the answer only shows to the OP and we review the feedback to figure out how we can improve (ie: do our docs need to be improved so Inkeep has better source material?).
It's been fun getting creative with the Inkeep team on a solution that worked for our specific use case. I'm planning on rolling out Inkeep more broadly in other areas of our site as we verify that our highly confident answers are genuinely useful to our users.
IMO Inkeep has been the first AI solution that hasn't sucked – and that's high praise coming from me!
[1] posthog.com/community [2] https://posthog.com/questions/autocapture-event-bubbling
As for cookie banners, that's something we can both agree on. ;)
There were also a handful of times we could hear a voice coming through the wife's phone where we narrowly avoided a few more visits.
This was all before we discovered how she actually calling 911. It's shocking to me Google didn't make more of a deal about this new "feature" when they rolled it out.
This definitely should have been opt-IN, not opt-out. Sure smells like a classic example of tech PMs making idealistic decisions that affect people in the real world without thinking through all of the consequences.
Orange County, CA -> Fulltime RV life -> Tampa, FL
Side things: RV Envy [6], Posthaven [2]
Previously:
- Brand & Design @ PostHog [1] - Designer #1 at Heap [3] - Co-founded Preact (acq. Spotify 2016) - FolioHD [4] - Brightback [5] (acq. Chargebee 2022)
I also designed the Kelley Blue Book Price Advisor - that half pie chart-looking thing that tells you what you should pay for your next car!
Blog: https://watilo.com | Portfolio: https://cory.watilo.com | @watilo, @ninepixelgrid
[1] https://posthog.com [2] https://posthaven.com [3] https://heap.io [4] https://foliohd.com [5] https://brightback.com [6] https://rvenvy.com
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meet.hn/city/27.9477595,-82.458444/Tampa
Socials: - x.com/ninepixelgrid (design) - x.com/watilo (personal) - instagram.com/watilo - github.com/corywatilo
Interests: Remote Work, Startups, UI/UX Design, Web Development, Travel, Open Source, Marketing, Entrepreneurship, Digital Nomad