collision

John from Stripe here. Very sorry about this -- looking into it now.

[Stripe co-founder]

As multiple commenters note, UK and EU interchange is significantly lower than that in the US. So the rewards market tends to be different as a result.

That said, launching this in the UK would still be attractive to us. We don't think rewards are the primary thing businesses are looking for.

As we talked to founders, it seems like they all want a corporate card early on for their business spending (to get it off personal cards). As the business adds employees, they need a sensible way to keep tabs on spending without the expensing process being really painful. I think that's just as relevant in the UK, with the added detail of multi-currency spending being more relevant.

Which country are you in? We're working on speeding up payout times around the world -- it's something people are (rightly) very sensitive to. If you email me at [email protected] I can look into it for you.

First, let me explain why drop-shipping is a popular vector for fraud. Drop-shipping means selling a product which you don't make or hold in stock; instead, when a purchase comes in you go and buy it somewhere else and have it shipped directly to the buyer. You can think of it as a form of arbitrage. They're remarkably efficient businesses: they need to have no assets or physical presence. The flip side of that is that if you were looking to create a legitimate-looking shell business to, say, cash in on stolen credit cards then drop-shipping would be a very plausible cover story. It's hard for us to disprove.

Since Stripe is on the hook if customers don't get their goods or services, we need to be able to ensure that the businesses are legitimate. It's hard for us to reliably do so with drop-shippers. While dropshipping is not Shopify's primary business, they are more specialized in ecommerce, they have more business-specific data, and there are a handful of other properties which let them support these businesses more readily.

> "We want to avoid taking editorial or moral stances regarding the businesses built on Stripe."

This really is true. All companies will have to apply some criteria -- there are businesses that AWS or mail companies reject. In our case, we would like to avoid editorial and moral stances as much as we can. And as the post hopefully makes clear, we still have a ways to go.

> If you were just explicit from the get go that as a financial services company you have to CYA first, and then try to do the right thing second nobody would blame you for that.

We would actually like to be a bit more progressive than that -- rather than supinely CYAing all the time, we want to (and frequently do) take risks and push back on behalf of businesses we believe in. The latter half of the post was intended to lay out some examples of that. But the distinction you're drawing makes sense and I'll look at editing the post with it in mind. Thanks for the feedback.

Separately, I would be very interested to hear about your suboptimal experiences if you'd be willing to share them over email or the phone.

For sure. While I'm interested in fixing the specific case, I'm more interested in discovering the underlying systematic error and fixing the support experience in the cases I don't see.

And thanks for the nice words about IRC! The folks in #stripe on freenode are always happy to chat.

That's an abnormally high rate of declines to be seeing. Can you send me an email ([email protected]) and I'll look into it?

One change we're making is giving you better insight to which charges Stripe declines on your behalf (because they look fraudulent; you can override this behavior) and which charges are declined by the cardholder bank (you can't override this).

I'm sorry to hear that. I'm guessing it's now too late, but if not I'd be happy to take a look at your case and escalate it. My email is [email protected].

We're trying to outline how the restrictions and limitations that exist can affect different businesses. With the right approvals (and often with substantially increased fees), some of these businesses can certainly operate. And we hope to be able to work with as many as possible in the future.

By our nature, we are on the side of people building things. We have been through many of these kinds of struggles ourselves. (Stripe's first application for a corporate bank account was rejected!) So we wanted to make that clear and describe where we're falling short of our aspirations today.