cmikec

We are highly focused on software that automates and/or makes parts of Magic and Magic+ more efficient. Most of the founding team are engineers, including myself. At this time we can't say much about our specific technical approach, other than that it is a very difficult problem, we have a novel approach, and we are making progress.

Before we rolled out Magic+ today, we did quite a number of split tests regarding prices and messaging. We also have had a private beta of Magic+ going for some time. Venturebeat as well as a few others seem to have screenshotted our website when it was in various stages of being split-tested.

Yes, you can use the service from other countries. Magic+ is actually really convenient when you're traveling. We have phone numbers that work internationally.

User retention and product quality.

If we aren't efficient and cost-effective, we won't be able to retain users and our product experience will be severely harmed. Whether we are charging hourly or not, it must be the case that the value we offer the user is greater than or equal to the cost that the user is paying.

Needless to say, at Magic we hold ourselves to a very high standard when it comes to product quality and value. And, we use the product ourselves and we pay hourly.

Bitcoin was nowhere near as popular of a payment option for Magic as some people expected it to be. For simplicity's sake, we did not include it right now in the Magic+ service. If you would like to use Magic+ via Bitcoin, please text in and mention that fact, and we will certainly accommodate.

Thanks for bringing this up. I've addressed similar comments elsewhere in this thread so I'll try not to repeat myself much.

- We really feel terrible that some early Magic users had a less-than-magical experience after our initial, spontaneous launch. I'm really sorry about that. I'm glad that you got your refund. If you're interested, reach out to us and we can probably track down exactly what happened and what broke down in the chain of operations.

- This is part of the reason that we created Magic+. We wanted to be able to hold a very high bar for top-tier service and guarantee that you would have it at all times, no matter what.

- We'd love for you to give Magic+ a try and compare it to your experiences with Magic. I'm highly confident that you will feel a major difference, however I understand if you don't feel inclined to do so after your past experience.

Hi, this is Mike, one of the founders of Magic. Really sorry to hear about your experience here. Did you get a refund? If not, please text in to 83489 and mention this post, and we'll be sure to get it to you.

I can absolutely admit that when Magic first launched, we were over capacity and a certain percentage of orders went awry. I hate that this happened, but we really did not predict that the website would go viral so quickly. In fact, today, we still have such high demand for the service that there is a long waitlist for the regular service, and our $100/hr service is getting a lot of signups very quickly as well.

This is part of the reason that we created Magic+. We wanted to make sure that people who had a very high bar for service quality would be able to use the service right away and be guaranteed to have the absolute highest level of service, no matter what.

I completely understand that given your past experience with Magic, you might not want to try Magic+. However, I can confidently say that if you try it, you will find that it feels very different from the Magic that you tried. Your keg will be there.

Thank you so much for your comments, feedback, and kind words!