bluedino

Joined 13 years ago

Karma
20,736
Submissions
7,599
Member since
Feb 25
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Recent submissions

Comment · 2 days ago
Comment · 5 days ago
I'm going to guess Best Buy's health insurance (for retail employees) is terrible.
Comment · 5 days ago
Comment · 16 days ago
If it were up to me, I'd drop Dell just because of the hoops they make you go through to get service on a server.

They want you to diagnose the issue, and to be the remote hands. Shuffling around DIMMs and drives and re-seating cables and all kinds of crap. Just send someone to out fix the damn thing like HPE does.

Comment · 16 days ago
I've used some great AI support agents/bots, whatever they're called. An example of a great one is Lemonade (the insurance company).

Most of the others are terrible. I'll pick on Dell for this next one. Their website in general, is terrible. Why would their support agent be any better?

We purchased a switch from Dell, that cost more than my SUV. Having a hardware issue with it, can't remember if it was fans or a power supply or what. It needs someone to come out and repair it, and we have the big fancy service plan.

There's no way to find the switch on the Dell support website. It's not listed anywhere.

https://www.dell.com/support/home/en-us/products/networking_...

You can't actually contact support, you have to identify your device, and then you get options from there.

https://www.dell.com/support/incidents-online/en-us/contactu...

However, this product doesn't have a service tag, or express service code, so you can't do that.

So you try to use the 'Virtual Assistant', who has no idea what you're trying to tell it, no matter which way you try. They link to a contact page but you just end up getting looped back around. There is no useful information to be extracted from this dumb thing.

I finally found a phone number on the website, and was connected to a woman who sounded like she was smoking cigarettes in a basement somewhere in Alabama. She looked through her notes on the computer, and found out for this particular switch I need to go through the OEM manufacturer. I was relieved to have gotten useful information.

Comment · 22 days ago
I'm surprised domestic groups have not hit the US datacenters yet
Comment · 1 month ago
Do you still have to download things called GNOME Hacks to change things that should have regularly accessible settings?
Comment · 1 month ago
I thought this would be focused on the parents coming in to assault the teachers.
Comment · 1 month ago
I hate to be that guy, but computer prices, even Apple machines, are still so cheap.

My first 'modern' Mac was the 13" 2010 MacBook Pro, and it was $1299. The current Air is $1299. Inflation be damned.

Let's not even go back in time and look at what the PowerBook G4 or PowerBook 5300c cost...

Comment · 1 month ago
So many parallels with Angry Birds.

Appeals to all groups, released on every platform. Then come the sequels, special editions (like Christmas Lemmings), and then it just kind of faded away.

Lemmings just didn't get a movie and merchandising.

Comment · 1 month ago
They'll be right back in two years
Comment · 1 month ago
I started buying some this year when Slickdeals would post something, whether it was from Amazon or closeouts at the auto parts stores. Even grabbed some $18 Walmart Supertech.
Comment · 1 month ago
2018+ Ford Mustang V8 for one.

GM V8's take 8 quarts

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