aytekin

That might be the goal. If you are storing private data for your users which should not be queried. You can have separate encryption keys for each user and keep their data on separate databases.

Offering to give users a $50 Amazon gift certificate in exchange for a 45 minute call works pretty well for us.

Since we know that 3 out of 10 users who receive this offer will accept it we segment users by industry / feature usage etc. and send offers to talk to them to listen their stories and feedback.

This is why when investors replace founders the companies stop innovating. Obvious ideas don’t have any value. You need deep domain knowledge to see how things really are, and not how things seem to be.

What he means: If your product (first version) is Great (at a few important things), it doesn't need to be Good (at everything)

I think the unstated “first version” part is important. You should be gradually adding the missing parts. And not just leave it at the great, simple but missing too many things state forever.