avr5500
Joined 2 years ago
Karma
138
Submissions
23
Member since
Feb 16
[email protected]
View on Hacker NewsRecent submissions
Comment · 2 months ago
Working on https://libredesk.io
A free Intercom, Zendesk alternative.
Comment · 6 months ago
Appreciate it! You're right, the landing page is lagging the product. DM welcome if you want to share a concept, my email's in my profile.
Comment · 6 months ago
Not yet, but there's a railway template linked on the landing page if you want a one-click deploy.
Comment · 11 months ago
Working on https://libredesk.io/
It's a modern, open source, self-hosted customer support desk.
Comment · 1 year ago
There's also - https://huml.io
Comment · 1 year ago
I split large large task in 4-5 small sub tasks, each in new conversation to save tokens and it does a pretty good job.
Comment · 1 year ago
yes, once Libredesk is stable.
Comment · 1 year ago
Thanks,
Yes I will adding an API user support, you will be able to interact with Libredesk with APIs.
Comment · 1 year ago
The Docker file specifies versions: https://github.com/abhinavxd/libredesk/blob/main/docker-comp...
I will include the versions in the installation docs for binary installations. Thanks for the feedback.
Comment · 1 year ago
Hey, thank you for taking time to write such a detailed feedback! Really appreciate this.
The automations are just for that, in automations admin tab you can create rules like email has text `@google.com`, `[email protected]`. If true you can apply certain actions like set SLA, assign to a specific agent, etc.
You're right this SLA system is not flexible enough, I will work on improving this feature.
Regarding the "FRD Overdue" and "RD Overdue" labels, they show when the First Response Deadline or Resolution Deadline for a ticket has passed. Yes adding some hover text makes sense.
Maybe the https://libredesk.io/docs page needs a concepts section.
Again thank you for the feedback.
Comment · 1 year ago
It's up now, yes planning to support multiple languages.