atYevP
Joined 14 years ago
Karma
2,619
Submissions
792
Member since
Mar 9
Backblaze:
Online Backup -> Unlimited Backup for $9/Month.
B2 -> Cloud Storage for $0.006/GB.
www.backblaze.com
View on Hacker NewsRecent submissions
Comment · 7 months ago
Yev from Backblaze here -> Do you have a ticket number I can reference and ask about?
Comment · 11 months ago
Yev from Backblaze here -> That sounds very strange. I've asked our ops team and they said if you can provide the serial number of the drive you have we can track it. Would you be able to write in a support ticket w/ the serial number of the drive you bought so I can personally flag it and investigate? Once done you can write the ticket # here and I'll follow up with the team -> https://help.backblaze.com/hc/en-us/requests/new.
Comment · 11 months ago
Yev from Backblaze here -> It's quite a feat!
Comment · 1 year ago
Good times...
/stares wistfully off into the distance
Comment · 1 year ago
Yev from Backblaze here -> I'll forward that to our drive stats team to consider!
Comment · 1 year ago
Yev from Backblaze here -> we LOVE this series (and so do a lot of folks in the industry) - Drive Stats Guru Emeritus Andy did retire, but we have a new team that's adding some interesting observations and data breakdowns into the mix.
Comment · 1 year ago
Could you give me that ticket number so I can chase it down with legal?
Comment · 1 year ago
Yev here from Backblaze - we'd be happy to chase that down if you're willing to reach out to support so they can take a look: https://help.backblaze.com/hc/en-us/requests/new
Comment · 1 year ago
Basically yes, so they are a bit slow to send. We reset quite a few passwords so the system is overloaded a bit. More details from our CISO on our subreddit: https://www.reddit.com/r/backblaze/comments/1j67bte/comment/....
Comment · 1 year ago
Yev from Backblaze here -> Interestingly we thought about this kind of thing. That's partially why we left the link "naked" instead of hyperlinking text and added alternative instructions underneath it for the password reset to give security-minded folks a way to take the action without clicking anything.
Kudos to you for thinking about this stuff!
Comment · 1 year ago
Understood, thank you for the context. One of the items we're working on right now is revamping the web console which does need some TLC as you've mentioned. If you'd like me to re-up the ticket, I'm happy to give support the heads up if you're still in need - and I've let our product team know about the issue you had with the UX.
Comment · 1 year ago
Yev from Backblaze here -> I'm sorry to hear that was the case and that you were affected by the fires in LA. It's true that Groups may not be required depending on what you were trying to do, but I'm saddened to hear that your experience with support was less than ideal. If you can send me your ticket number, I can have support management review the ticket.
Comment · 1 year ago
Love that! I think I re-shared your tweet about it a few days ago! I've been kinda staring at it on a loop on my monitor, fun to watch the balls bouncing around :D
Comment · 1 year ago
Yev from Backblaze here -> Y'all this is one of our favorite things and I've spread it internally. So cool <3