anujseth

No new comments in a few hours and the post is now buried. Link to mails is now dead.

Thank you for your suggestions.

Have been offering a refund from day 1 (months back) and the person just keeps finding more problems/feature requests but won't take their money back.

We rarely get these, most users love our apps and repeatedly tell us our customer support is exceptional. I will consider the auto responder thank you.

Alright fair. But this is after offering refunds and explaining our position repeatedly. Still not ok?

Yes, that is one of the reasons I haven't put the form anyone can just fill it with gibberish just to get to the download. But I have asked a few people who have compulsory forms and all of them say that people fill them in and mostly accurately. So I don't know its confusing.

The note sounds like a good idea.

I'm hesitant to ask for specific feedback since its Silverlight and not Html 5 or something cooler. Most people will be instantly turned off.

A form with just the persons name and email and optionally organization and how they plan to use the software. Something similar but much shorter from the optional one already on the download page.

Its the full version without any restrictions except it contains a watermark that links back to the site.

Even if I did put a compulsory form I would make it clear that you'll only be contacted for suggestions on product direction and never ever a sales pitch.

I use a similar setup.

- Base: OSX (3.06 GHz Core 2 Duo, 8 GB RAM, 500 GB HDD)

- Guest 1: Windows 7 3 GB RAM, for VS 2010, for Silverlight development

- Guest 2: Win XP 512 MB RAM - for testing with IE6

- Guest 3: Ubuntu 9.04 (need to update)

This works really well, and Win 7 is snappy and VS 2010 works flawlessly. On OSX I always have Chrome, AntiRSI, Things, TextMate, Terminal, NetNewsWire and iTunes open.

A big advantage is that I can fearlessly install things on Windows, I simply back up the VM before any installs/updates.

This config does work pretty well, except 8GB RAM does fall short sometimes. In my experience, VM performance takes a nose dive the moment OSX starts swapping, this is something I watch and now have to re-boot almost everyday (gone are the month long sessions).