anonfounder747

Got it, thank you. Will tread carefully.

Do you know of a text chat service that I can set up for anonymous users to join?

Great suggestion. Thanks.

Great ideas.. thank you. I love the refund idea, good way to get vital reason for churn.

Brilliant. I know what you mean, people don't want to offend so they prefer to stay quiet. Unless they can report it by bypassing the human. Will implement.

Wonderful insight that I will print and keep at hand. This is SO helpful.

Think about the person asking for help rather than people replying with a product recommendation -- I like this framing. Thanks!

I've been meaning to watch the my pillow guy. Will do today. Thanks for the tips.

Very useful stuff, thank you so much.

I had not come across these articles before. They are highly relevant to my situation. Thank you for your tip.

> preferring actual 1:1 user interviews instead

That's my gut instinct as well.

Thanks for the ideas on how to approach getting user feedback.