abriscallbowker

Ever since 2021, I've been tinkering in the educational app space. Creating prototypes to help my younger siblings.

In 2024, I managed to create an app that scaled well beyond our family & friends.

Here is the story, and some key takeaways, from working on Jelly Tutor.

Hey HN, One frustration all my projects have in common: getting detailed, insightful feedback from my users.

I often feel the high-level feedback I get from App Store reviews or ad-hoc user requests to be too generic and hard to figure out the root cause of the user's frustration.

I also find conducting more detailed user interviews too time-consuming, especially as a founder!

That's what prompted me to build UserFeedChat

How it works:

1. Create a custom-branded UserFeedChat bot, which you can link to from anywhere (inside your product, website or even customer emails).

2. Users can go to the chatbot and request features, discuss the product or highlight bugs.

3. Through natural conversation, UserFeedChat will uncover the REAL insights from users. (It follows the best practices of user research, including the 'Five Whys' principle and all insights from books like 'The Mom Test'!)

Bonus: UserFeedChat will also ask relevant demographic & usage questions, to understand if the feedback you are getting is actually from a user who 'should' be using your product and if they would be willing to pay for it!

4. You'll receive daily & weekly summary emails, highlighting users' key pain points & frustrations.

End Result: you'll be able to gain a clearer understanding of users' thoughts on your product, all on autopilot.

----

Despite building many products in the past, this is my first posted on Product Hunt. Let me know what you think. Any feedback is greatly appreciated.

p.s. You can actually give feedback directly to my own UserFeedChat chatbot on the site: userfeedchat.com

Hey HN,

One frustration all my projects have in common: getting detailed, insightful feedback from my users.

I often feel the high-level feedback I get from App Store reviews or ad-hoc user requests to be too generic and hard to figure out the root cause of the user's frustration.

I also find conducting more detailed user interviews too time-consuming, especially as a founder!

That's what prompted me to build UserFeedChat

How it works:

1. Create a custom-branded UserFeedChat bot, which you can link to from anywhere (inside your product, website or even customer emails).

2. Users can go to the chatbot and request features, discuss the product or highlight bugs.

3. Through natural conversation, UserFeedChat will uncover the REAL insights from users. (It follows the best practices of user research, including the 'Five Whys' principle and all insights from books like 'The Mom Test'!)

Bonus: UserFeedChat will also ask relevant demographic & usage questions, to understand if the feedback you are getting is actually from a user who 'should' be using your product and if they would be willing to pay for it!

4. You'll receive daily & weekly summary emails, highlighting users' key pain points & frustrations.

End Result: you'll be able to gain a clearer understanding of users' thoughts on your product, all on autopilot.

----

Despite building many products in the past, this is my first posted on Product Hunt. Let me know what you think. Any feedback is greatly appreciated.

p.s. You can actually give feedback directly to my own UserFeedChat chatbot on the site: userfeedchat.com

nice! I could see the predetermined set of options being useful to early beginners who just want to get something up and running - and I also respect the .co.uk given I'm from the UK myself!

Thanks for all the insight, certainly helpful!

Good Advice! Do you have any recommendations for how to gain a grasp of what problem to solve in the first place - how do I know where to begin and what users to speak to?