Slamchunk

Support person (at least for the last few years) here, context switching and the issues it creates is a real thing for other roles - not just developers. Everyone needs headphone DND time, both in and outside for the technology sector - it's called concentration time.

A support agent at most tech companies will have to support multiple products in multiple languages and platforms and be ready to provide a useful response to a customer at any time, these responses could be:

Diagnosing code issues, Diagnosing product issues (internal or external) Writing code for the customer, Developing the customer use case, Working with Engineering, Finding some free time to learn new products, Training new agents

etc etc.

This is no easy task and shifting mindsets is sometimes tough.

I strongly echo the comments that documentation is key, if the product docs are written to be consumed by humans it's very helpful support engineers, we're lucky to have great documentation at the company I work so it makes our life easier.

This isn't reddit.

I've certainly stuck with my 6 plus, I would like another gig of ram but otherwise it does me fine. I cannot justify dumping £7-900 on a phone, so I am happy to wait it out for now.

Worst possible timing, who do I vote for? I live in a tory safe seat currently.

I did want to! However my wife put a stop to that idea....

Speed of confirmation, stats were useful as a show off feature. I had considered using email but as with postal I didn't have everyones address (can't actually think of the last time I emailed friends), we had around 90% of peoples telephone numbers and so it became the logical mode of communication for this project.

I had thought about a phone call out with a prerecorded message to our guests and then collect their input via dtmf ;) But SMS was the easiest method for our needs, but it depends on what networks your guests use I guess.

I've seen many of my friends get married and it can be so expensive (tens of thousands) and for a single day!

Author here.

Weddings are time sinks even small ones like mine, we viewed around 20 venues for example, multiple caterers etc. Anything you can do to save time is a good thing. Handwriting invitations, making 500 paper cranes by hand all are lovely gestures but we focussed on what was important to us - food! For example saved a bunch from ditching traditional wedding invites and table favors (we did have amazing flowers for the tables) that we could then reallocated to having the best food and wine for our guests.

Plus it may sound strange but we don't have all of our friends postal addresses noted down, so mailing out invites would have been even more cumbersome.