KevinIsMyName

Indeed.

Why? The job is a job. I assume they have quite a lot of operators and they are crucial for certain processes which make their fairly simple job - a phone operator - crucial.

The OP did not mention it on purpose. Let it be like that. A lot of people here have signed NDA's.

Convenience is not enough to make monopoly a right choice. This is a road towards monopoly (duopoly or just powerhouses holding the power - name it as you want it).

Yeah, many Google and FB services are great, but should you fully depend on them?

I assume lawyers on both sides have already hands full of work. I imagine these huge corporations spend lots of money on legal.