GarnetFloride
Joined 2 years ago
Joined 2 years ago
In summary, our phones are now our biggest single point of failure.
But really this is basic usability testing. I still run into issue at work where its like "Oh, you need to install C# runtime" or some other thing so it can even start. We have since fixed the build chain to check for that.
I know its hard to step out of your own context but that is what documentation is.
There are over 600 definitions of the work "run" and over 400 for the word "set" and you really expect that some end user in another industry cares what your context is. It's our job to care about their context because they are paying us to solve their problem.
Master Alvin by Orson Scott Card Kinda impressed that he finished the series after 30 years. GRR Martin loses another excuse.
Before I could finish the greeting I knew it was going to be a wild call as I could hear in the background someone shouting and someone sobbing, the guy actually on the phone sounded like he wasn't planning on making it home that night.
Turned out they were testing out some sync software and after a test they deleted the sync without turning off the app which then did its thing and now nobody could log in except admin who was the only user left.
I was able to find and confirm that the backups were in place and accessible. Which was good, I could hear them breathing again. But I had no way to get the restore going because the source server was so hosed.
Just then the dev walking by and I got him on the call and he did some outright hacker magic to get things to the point that a restore could function.
I thought about writing my notes into a troubleshooting guide but then realized it would be better to skip the hacking and make a setup guide that showed them how to set it up properly in the first place.
I do enjoy a very limited number of hardcovers from my most favorite stories from my favorite authors. Great for curling up in bed with.
Paperback is fine, even in the trade paperback sizes now. Though some authors like Brandon Sanderson don't make novels but bookzillas, and I've thought more than once of getting used copies to split for easier carrying.
They act just like drug addicts. More's the pity. They can change but they don't seem to understand that rock bottom is a tough place to be.
How many times have we seen that there's been a spec for something and the programmers write something that is exactly like the spec said but was completely wrong?