DeborahWrites

Joined 2 years ago

Karma
66
Submissions
28
Member since
Aug 10
Software documentation consultant. Views are my own. She/her.
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Recent submissions

Comment · 9 months ago
Yeah. AI might replace tech writers (just like it might replace anyone), but it won't be a GOOD replacement. The companies with the best docs will absolutely still have tech writers, just with some AI assistance.

Tech writing seems especially vulnerable to people not really understanding the job (and then devaluing it, because "everybody can write" - which, no, if you'll excuse the slight self-promotion but it saves me repeating myself https://deborahwrites.com/blog/nobody-can-write/)

In my experience, tech writers often contribute to UX and testing (they're often the first user, and thus bug reporter). They're the ones who are going to notice when your API naming conventions are out of whack. They're also the ones writing the quickstart with sales & marketing impact. And then, yes, they're the ones bringing a deep understanding of structure and clarity.

I've tried AI for writing docs. It can be helpful at points, but my goodness I would not want to let anything an AI wrote out the door without heavy editing.

Comment · 9 months ago
Yes. Yes it is.
Comment · 9 months ago
You sound unlucky in your tech writer encounters!

There are plenty of people who can read code who don't work as devs. You could ask the same about testers, ops, sysadmins, technical support, some of the more technical product managers etc. These roles all have value, and there are people who enjoy them.

Worth noting that the blog post isn't just about documenting code. There's a LOT more to tech writing than just that niche. I still remember the guy whose job was writing user manuals for large ship controls, as a particularly interesting example of where the profession can take you.

Comment · 1 year ago
An insight into the number of decisions a tech writer makes, even in a short document.
Comment · 1 year ago
The point about advocating for your craft is a good one (and one of my weaknesses in my most recent perm role)
Comment · 1 year ago
Some knowledge base or wiki tools build this in, but I don't know of a friendlier alternative for text-based formats (markdown etc.) Would love to hear of it if you find one . . . I suspect it would need to be git or something similar under the hood though?
Comment · 1 year ago
Yeah, if your primary contributors aren't already comfortable with version control, you likely want to choose another toolset.
Comment · 1 year ago
Capitalization would probably be a good idea, based on the comments here! Thanks!
Comment · 1 year ago
Very valid question. I have tested it a little! I wrote it because a less technical tech writer was asking me a ton of questions, and he found it helpful. I also got a non-technical marketing person to review it, and she said she was able to learn a lot from it (those are the two people I thank in the intro)

It's obviously not going to get someone up and running: it's not a hands-on practical guide. But there are already quite a lot of those out there (for instance, most static site generators have acceptable getting started docs) The aim is to provide the missing conceptual info that's usually assumed by the creators of tools, but that not all tech writers have. Ideally, it should make them feel more comfortable following, say, an intro to git tutorial, because they have a bit more context/explanation backing them up.

Comment · 1 year ago
Thanks for pointing this out. The post starts from the assumption that people have at least heard of "docs like code", because it's a widely-used term/practice in tech writing. So I was aiming at tech writers who heard the term, but lacked the knowledge to use the technique (original draft of the post was in response to a less technical tech writer asking me a ton of questions)

But perhaps I need to explain this up top, rather than hoping people will hang in there until the explanatory section.

Comment · 1 year ago
Most guides to docs like code, even the ones for non-devs, assume you have some developer knowledge: maybe you're already using version control, or you've encountered build pipelines before, or you're working alongside developers.

This guide is for the people who read that paragraph and wished it came with a glossary. This is docs like code for people who don't know what git is and have never installed VS Code.

Comment · 1 year ago
Is there some rule that design tool companies have to be arseholes?

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