Comment by rlu

I dunno, I submitted a ticket a few weeks back for a refund and got a human. I guess his first reply was canned but when I called him out on it, he was helpful and provided me with a full refund. (I had added funds to my Steam wallet to buy an item on the marketplace and then got a 7 day market ban making me unable to use the money. A few mins later the item I wanted to buy had already been sold.)