Looking at your pricing structure and FAQ, it looks like a better approach would be to discriminate based on number of properties, raise your monthly rate and just make it unlimited paperwork... 1-2 properties a month at $19/mo, 3-5 at $39, 6-20 at $99 and then a "slumlord" option. (or something like that... obviously it's your business and you know your own costs)
Mostly, it seems unnecessarily fiddly to have entries in your FAQ about an average number of pieces of paper and special rates on processing paperwork backlogs.
Mostly, it seems unnecessarily fiddly to have entries in your FAQ about an average number of pieces of paper and special rates on processing paperwork backlogs.