Strong SLAs are nice, but wouldn't the best measure be historical outages as a percentage of whole infrastructure uptime? For most application, receiving compensation for an SLA breach is negligible compared to the cost of an outage to the customer.
One hour of downtime for an application paying $20,000/month for cloud services is worth $27.78. Even with a 100x multiplier the customer would be due a check/credit for $2,778. Given the choice, I'm sure most rational businesses would prefer the uptime over the credit. Perhaps someone running a company with similar cloud service bills could chime in.
One hour of downtime for an application paying $20,000/month for cloud services is worth $27.78. Even with a 100x multiplier the customer would be due a check/credit for $2,778. Given the choice, I'm sure most rational businesses would prefer the uptime over the credit. Perhaps someone running a company with similar cloud service bills could chime in.