>Startups can win because the company cares more about their customers.
But you have to keep in mind the fact that it is rather easy to have that sort of attitude when you're small and have a proportional number of customers - it's much harder to be nice to a thousand people than to five. Scaling your service with the size of your consumer base is the real key.
But you have to keep in mind the fact that it is rather easy to have that sort of attitude when you're small and have a proportional number of customers - it's much harder to be nice to a thousand people than to five. Scaling your service with the size of your consumer base is the real key.