Adsense users often complain about this. They don't seem to realise that they're not the customer. They're not even the product being sold. They are trying to sell product to Google - "Buy this space on my web page / youtube video".
Google has strict rules, and sometimes makes mistakes, and doesn't have any way to sort out those mistakes. It sucks for those people. And since those people are (by definition) the kind of people with websites you do hear about it quite often.
Having said that, you do sometimes hear about people with large numbers of adsense viewers being called (real telephone call!) by Googlers offering advice about better results.
And you hear from people with adword accounts that they get to speak to real people.
I don't know any numbers, but I bet Google has a lot of people wanting to contact them.
Google has strict rules, and sometimes makes mistakes, and doesn't have any way to sort out those mistakes. It sucks for those people. And since those people are (by definition) the kind of people with websites you do hear about it quite often.
Having said that, you do sometimes hear about people with large numbers of adsense viewers being called (real telephone call!) by Googlers offering advice about better results.
And you hear from people with adword accounts that they get to speak to real people.
I don't know any numbers, but I bet Google has a lot of people wanting to contact them.