I'm in the camp that says 37Signals have a valid point. Let's assume their intention is not about traffic but is to pressure GetSatisfaction into rectifying the situation as quickly as possible (and not just for 37Signals) then as harsh as the post may have been:
1) 37Signals have used their considerable influence to achieve change on behalf of many sites who have far less influence
2) 37Signals used the open model of putting pressure on a company publicly that GetSatisfaction have built their business on
3) They've effected change and created open discussion
Could they have been 'nicer'? Perhaps. But more effective, I'm not so sure...
1) 37Signals have used their considerable influence to achieve change on behalf of many sites who have far less influence 2) 37Signals used the open model of putting pressure on a company publicly that GetSatisfaction have built their business on 3) They've effected change and created open discussion
Could they have been 'nicer'? Perhaps. But more effective, I'm not so sure...