I think it's quite bad form to publicly attack another company like this without discussing it in private first. I see no indication that there was any communication between 37Signals and GetSatisfaction prior to this very public post.
I've had this kind of thing done to me before, and I think it's really out of order. Essentially, 37Signals have decided, in this case, to trade politeness and "being good" for making a big noise and getting some page views and attention.
It's easy to criticise people publicly without trying to understand what's going on first. I'd love to say that I expected better from 37-Signals, but considering that their blog has been so focused on generating page views through negative disagreement, I'm not all that surprised that they do this as well.
Here's a challenge for 37-signals: Why not try to do positive things, rather than frame everything as a confrontational disagreement? Yes, being an arse generates page views, but so do other undesirable behaviour. Is that really the way you want to go in the long term?
I've had this kind of thing done to me before, and I think it's really out of order. Essentially, 37Signals have decided, in this case, to trade politeness and "being good" for making a big noise and getting some page views and attention.
It's easy to criticise people publicly without trying to understand what's going on first. I'd love to say that I expected better from 37-Signals, but considering that their blog has been so focused on generating page views through negative disagreement, I'm not all that surprised that they do this as well.
Here's a challenge for 37-signals: Why not try to do positive things, rather than frame everything as a confrontational disagreement? Yes, being an arse generates page views, but so do other undesirable behaviour. Is that really the way you want to go in the long term?