Comment by xingped

It boggles my mind that more companies don't understand this. A happy customer is a long term customer is a profitable customer. Pissing off your customers by treating them badly just ensures you get less or zero additional money out of them. You'd think that'd be Business 101, but idiots run the world by smashing and grabbing their quick paychecks and dashing out the door before their bad decisions catch up to them.