These are all self-inflicted wounds by AirBnB. I have used AirBnB a few times in the past, but these days opt for a hotel instead if I can.
They could take user feedback seriously, but chose not to. Case in point: we booked a place in Hawaii. We (2 people) arrived the day of, tired as heck from the beach activities. Place looked fine, except for the crumbs of food in the nooks and crannies of the kitchen. No big deal. We crashed almost right away, too tired to do anything else. An hour later, my wife jumped up, claiming some insect was walking on her legs. I turned on the lights sleepily, and lo and behold, there were cockroaches on the ceiling, scurrying about (and one had fallen and landed on my wife's legs). In the middle of the night, I contacted AirBnB help. They wanted proof. So I took a video and sent it, along with photos. Finally around 2AM they agreed that we should get out of there. We packed up and left for the beach, to wait things out.
My first reaction was: I should leave a review telling people about the roaches. But guess what? AirBnB cancelled our reservation, so there was no way to rate the place or leave a review! They did refund me, but we wasted a day trying to catch up on the lost sleep.
After that experience, I stopped booking AirBnBs if I could help it. They (and VRBO) are a last resort for me (no pun intended).
They could take user feedback seriously, but chose not to. Case in point: we booked a place in Hawaii. We (2 people) arrived the day of, tired as heck from the beach activities. Place looked fine, except for the crumbs of food in the nooks and crannies of the kitchen. No big deal. We crashed almost right away, too tired to do anything else. An hour later, my wife jumped up, claiming some insect was walking on her legs. I turned on the lights sleepily, and lo and behold, there were cockroaches on the ceiling, scurrying about (and one had fallen and landed on my wife's legs). In the middle of the night, I contacted AirBnB help. They wanted proof. So I took a video and sent it, along with photos. Finally around 2AM they agreed that we should get out of there. We packed up and left for the beach, to wait things out.
My first reaction was: I should leave a review telling people about the roaches. But guess what? AirBnB cancelled our reservation, so there was no way to rate the place or leave a review! They did refund me, but we wasted a day trying to catch up on the lost sleep.
After that experience, I stopped booking AirBnBs if I could help it. They (and VRBO) are a last resort for me (no pun intended).