> As a former customer service representative I have no sympathy for you.
Given this response, I can see why you are a "former" CSR and not a current one. You need empathy skills.
> this is in no way the FAs fault.
Are you really arguing that the FA was in the right for criticizing me for using the bathroom when it was safe to do so? My medical issues are a private matter; I don't have to disclose them to anyone as a condition of using it.
> The problem is the policy that was created by some director at the company, that the employee is just following like a robot because that is their job.
I find it difficult to believe that a director ordered their FAs to humiliate their customers for having to use the bathroom. You're going to need some evidence that this is the case.
Given this response, I can see why you are a "former" CSR and not a current one. You need empathy skills.
> this is in no way the FAs fault.
Are you really arguing that the FA was in the right for criticizing me for using the bathroom when it was safe to do so? My medical issues are a private matter; I don't have to disclose them to anyone as a condition of using it.
> The problem is the policy that was created by some director at the company, that the employee is just following like a robot because that is their job.
I find it difficult to believe that a director ordered their FAs to humiliate their customers for having to use the bathroom. You're going to need some evidence that this is the case.