Comment Comment by toomuchtodo https://legiscan.com/CA/text/AB1609/id/3460800- California’s AB 1609 requires large businesses to connect customers with human agents within 15 minutes.- Businesses exceeding $500 million in revenue must display wait times and disclose chatbot interactions.- Violations carry civil penalties starting at $5,000, making human access a legal obligation. parent toomuchtodo 16 days ago
- California’s AB 1609 requires large businesses to connect customers with human agents within 15 minutes.
- Businesses exceeding $500 million in revenue must display wait times and disclose chatbot interactions.
- Violations carry civil penalties starting at $5,000, making human access a legal obligation.