Comment by account42

It's important to remember that the support channels a company wants you to use aren't the only options you have. If a company doesn't offer reasonable support you can always go the [email protected] route and include their highest paid person you can find (read: their still relatively highly paid secretary) so that just skimming over your mail to filter it out will cost them more than half-way decent support. Throw in a CC to a regulator when appropriate. Much better experience than dealing with chatbots or call center wait lines before that.