Their support has become increasingly worse in recent years, too. They now try to steer you out of trying to talk to a human for customer support as much as possible.
If you manage to navigate your way through a bunch of FAQ pages to find the chat button, you'll be met with a basic AI chatbot that just tries to repeat those same FAQ entries back to you. If you manage to also navigate that and convince it that you need to talk to a human (you'll need to confirm it like 3 times), you might get lucky and finally be able to chat with a person who can barely speak English and will actively lie to you in an attempt to end the chat faster.
Here's a recent experience of mine: I managed to get a deal on a 4TB Samsung SSD, something like $330 before shipping on Amazon.com. I'm in Europe, so shipping would be pretty expensive, but even so it was still an amazing deal considering how expensive SSDs are now. So I ordered it, and two months later it was still not shipped with absolutely no word whatsoever from Amazon. So I got in contact with their support, they could never once tell me what was actually happening, they'd just repeat something like "I have filed a ticket with the fulfillment center and you will receive a shipping update within 48 hours" every time. It was always a lie - I would wait, not hear anything back, and contact them again. Did this 5 times, every time I'd get a similar response, once I was thrown around between 4 different support agents and none of them said anything of value. Eventually gave up and just canceled the order.
If you manage to navigate your way through a bunch of FAQ pages to find the chat button, you'll be met with a basic AI chatbot that just tries to repeat those same FAQ entries back to you. If you manage to also navigate that and convince it that you need to talk to a human (you'll need to confirm it like 3 times), you might get lucky and finally be able to chat with a person who can barely speak English and will actively lie to you in an attempt to end the chat faster.
Here's a recent experience of mine: I managed to get a deal on a 4TB Samsung SSD, something like $330 before shipping on Amazon.com. I'm in Europe, so shipping would be pretty expensive, but even so it was still an amazing deal considering how expensive SSDs are now. So I ordered it, and two months later it was still not shipped with absolutely no word whatsoever from Amazon. So I got in contact with their support, they could never once tell me what was actually happening, they'd just repeat something like "I have filed a ticket with the fulfillment center and you will receive a shipping update within 48 hours" every time. It was always a lie - I would wait, not hear anything back, and contact them again. Did this 5 times, every time I'd get a similar response, once I was thrown around between 4 different support agents and none of them said anything of value. Eventually gave up and just canceled the order.