we saw a bunch of issues with desktop, in no particular order
1. authoring runbooks is difficult, most people barely document their work let alone make it executable
2. keeping runbooks up to date is difficult, they are error-prone across systems
3. agents are now pretty good at a number of the tasks these ideas solve for, and are good at working around issues caused by docs becoming out of date/etc
all these tools are great for your own notes, but are very difficult to scale
we saw a bunch of issues with desktop, in no particular order
1. authoring runbooks is difficult, most people barely document their work let alone make it executable
2. keeping runbooks up to date is difficult, they are error-prone across systems
3. agents are now pretty good at a number of the tasks these ideas solve for, and are good at working around issues caused by docs becoming out of date/etc
all these tools are great for your own notes, but are very difficult to scale