> same time customer satisfaction will get better.
This part just can't be true though, right?
We have all been in numerous customer service scenarios where all we want to do is talk to a real human and that is denied to us, and it's a terrible customer experience!
Sure, using an LLM would be better than some of the sort of "menu option" style customer service calls. But there is no way it's better than talking to an actual human being
This part just can't be true though, right?
We have all been in numerous customer service scenarios where all we want to do is talk to a real human and that is denied to us, and it's a terrible customer experience!
Sure, using an LLM would be better than some of the sort of "menu option" style customer service calls. But there is no way it's better than talking to an actual human being