i agree w you for smaller teams tbh. if you have a few hundred convos and someone can maintain scripts/prompts, hand-rolling is probably fine.
it becomes less tiny when it’s 10k+ msgs/week, long voice calls, metadata, changing clusters, retention/redaction, and the team wants this continuously without maintaining another internal tool.
but i'd still wanna know how you'd do this with existing tools before llms?
it becomes less tiny when it’s 10k+ msgs/week, long voice calls, metadata, changing clusters, retention/redaction, and the team wants this continuously without maintaining another internal tool.
but i'd still wanna know how you'd do this with existing tools before llms?