Everyone I know hates AI customer service. A couple of prominent food delivery apps here in India switched to AI chatbot customer services and it’s been horrible since then. It’s been almost impossible to get refunds since then, even when there’s straight up fraud involved without screaming ok twitter.
Now ofc it can be said that they haven’t implemented it properly but at some point it needs to be considered that why isn’t no one figuring it out?
Now ofc it can be said that they haven’t implemented it properly but at some point it needs to be considered that why isn’t no one figuring it out?