>And sometimes, especially now with AI, coding your own solution exactly tailored to your needs can be simpler than configuring a complex product designed to match as many use case as possible.
Coding a solution was never a problem. Supporting and maintaining it was. I can guarantee you an in-house ticketing system will be more expensive than Zendesk for every small and medium company.
Coding a solution was never a problem. Supporting and maintaining it was. I can guarantee you an in-house ticketing system will be more expensive than Zendesk for every small and medium company.