I know you had commercial arguments when working at Zendesk.
Still: when you code your own solution, you don't need to build an integration with every single platform you can think of. Just those you use.
And sometimes, especially now with AI, coding your own solution exactly tailored to your needs can be simpler than configuring a complex product designed to match as many use case as possible.
Still: when you code your own solution, you don't need to build an integration with every single platform you can think of. Just those you use.
And sometimes, especially now with AI, coding your own solution exactly tailored to your needs can be simpler than configuring a complex product designed to match as many use case as possible.