From my understanding, they vibe coded a solution and for now it is working for them. I've worked with zendesk and several other platforms. I worked in customer service automation, so we had to deal with so many incompatibility with different platforms. This looks like a win for now, but the part we won't see is what happens at 72 hours.
I'm all for sticking it to zendesk, but as I tell every single person who were thinking to roll their own solution, have you thought about Integration? That's zendesk's moat. They have an integration with almost every single platform you can think of. It works with all e-commerce, but also ebay and amazon. It can communicate via WhatsApp, imessage, signal, and everything in between. Then connects to salesforce and netsuite.
I know this is a AI generated post, talking about an AI generated app. So next I'm expecting the AI agent deleted our prod database posts.
I'm all for sticking it to zendesk, but as I tell every single person who were thinking to roll their own solution, have you thought about Integration? That's zendesk's moat. They have an integration with almost every single platform you can think of. It works with all e-commerce, but also ebay and amazon. It can communicate via WhatsApp, imessage, signal, and everything in between. Then connects to salesforce and netsuite.
I know this is a AI generated post, talking about an AI generated app. So next I'm expecting the AI agent deleted our prod database posts.