Ask HN: Will low quality AI customer support be the new normal?
Now whenever I reach for customer's support chat or phone I get an AI agent replying to me and I get into a useless loop for a couple of minutes before I start begging it to link me to a real person.
Will companies start losing customers because of that or people will eventually get used to this?
Will companies start losing customers because of that or people will eventually get used to this?